Shipping & Returns Intro:
MiPhones offers some Local SA Stock and next day dispatch from our Durban Depot on a number of different Xiaomi Phones.
Stock is dependent on Global supply & we try our best to keep as many types in Stock for your benefit.
Also under each product page you will see if your item is available locally too!
We also act and offer a service whereby we import on your behalf the specific device you have requested and fulfill delivery to your door. (@14 Business day Delivery)
MiPhones uses only our Registered Xiaomi Authorized Partner Suppliers.
We are a Registered Xiaomi Authorized Partner/Distributor.
Shipping & Returns
Next Day Dispatch is available on specific models and depending time of order.
All orders can take 24 hours to process. This is our standard term, but we try to accommodate special requests.
(Same Day / Overnight Delivery with "The Courier Guy" to your door is area dependent and order/stock dependent)
These "In SA Stock" items are clearly stated under the product details per Phone Page.
All other stock showing available on the site generally requires @14 Business Days for delivery.
We also add specials on a daily basis for our current next day delivery stock!
RETURNS & REFUNDS
"Change of Mind" Return or Refund due to special import is not Valid.
Any returns must be delivered back to us in 7 days. The item must be unused and in original condition. We will at our expense arrange collection for you. Any other mode of return is prohibited. Refund payout 7 to 10 working days.
If on the day you receive the phone/item and experience any type of problem/issue you must inform us immediately. Any attempt by the customer to upgrade or modify the software will render any warranty or refund void.
Any refund may carry a 10% Handling fee.
Do not attempt to Flash or modify the stock Rom as this can be detected and will (as above) void any warranty or refund.
We Offer a "Manufacturers Software Warranty Only" for 6 months.
Any device for out of warranty issue's can take up to 60 Business Days to have fixed (If applicable) if the device needs to sent back to Xiaomi. (China)
A fee for this service is available upon request.
We do also offer a local fixing solution for most problems, please email firstname.lastname@example.org for any inquiries.
Should the device be returned to the Manufacturer under their "Standard 6 month Software Warranty" if applicable, and either fixed or replaced. The time it takes with shipping is inclusive but not defined.
Any phone affected by water damage or has clearly been dropped/dented/smashed will be void of any "Manufacturer" warranty.
MiPhones - Vision
We have a massive passion for Xiaomi since first encountering their products over 4 years ago. We are now in our third year of online trading in SA.
In the global market we are miles behind, but 10 years ago who were Huawei, 20 years ago we all loved Nokia...Times change and Xiaomi have not just entered the market to compete, but to lead. They are not just about mobile phones, but as we call it, " Xiaomi of Things" !! Discover more.
Enjoy the site and Enjoy the products more!!